Southern Cross Alpine Lodge

SCAL Booking Procedures and Booking Conditions

Key Booking Dates

NOW  2021 Snow Season 2021 requests are being allocated now
12 February 2021  Bookings Opening Date 20 February 2021  Bookings Initial Offers Date
1 March 2021  Annual Membership Fee due 31 January but received discounted rate if paid by 1 March
By requesting & subsequently confirming Southern Cross bookings, members & guests acknowledge they have read & agree to our Terms of Booking Agreement & to all other conditions set out on our website in particular :
  Aims & Objectives of Southern Cross Alpine Lodge Making & Confirming a Booking including Payments
  Booking Payments Required to Confirm Bookings Changing or Cancelling a Booking
  More Detailed Booking Allocation Process Preferential Booking System Entitlements & Priorities
  Getting to Smiggin Holes & Southern Cross Further Information for Snow Season Guests

Terms of Booking Agreement

By booking at Southern Cross, members and guests Acknowledge & Agree to the following :
1) Southern Cross’s Aims and Objectives as set out below.
2) DUE PARTICULARLY TO COVID-19, these Booking Conditions may need further amendment at short notice, including that some bookings may need to be cancelled if Southern Cross needs to reduce capacity, and that some accommodation rates may need to be increased (even for already paid accommodation).
3) Our COVID-19 Acknowledgement & Waiver form, which All members and guests acknowledge to have read, that it’s wording may change, and whose then current version ALL members and guests must sign IMMEDIATELY ON ARRIVAL at Southern Cross and then comply with those conditions throughout their stay.
4) Our www.southerncrossalpinelodge.com.au/guest-information.
5) As set out below in more detail, booking requests are not confirmed until invoiced full payments are received, cancellation and booking change fees (including forfeiture of up to all fees paid) apply, and bookings may lapse if payments are not made by the dates advised in booking invoices.
6) Southern Cross provides husband/wife married couple, family, and shared male & shared female accommodation, with share bathroom facilities.  Single room occupancy is usually not available & may attract a surcharge.
7) Southern Cross staff and directors cannot provide supervision of children.  Children under age 18 must be booked with and under the control & supervision of a parent or another authorised adult, with children under age 12 always being directly supervised by a parent or another authorised adult.
8) Arrive at and leave the lodge at the times agreed with the Booking Coordinator and lodge staff, and to let our staff know of any change in expected arrival time – especially if arriving late for the evening meal on the first day.
9) Advise our Booking Coordinator of any dietary requests for each guest, including whether these are medically diagnosed restrictions, and re–confirm these with our staff on (02) 6457 5252 ahead of your stay.  NOTE THAT Southern Cross cannot be totally nut or gluten free and may not be able to meet all dietary requests.
10) Act cooperatively with our staff and other guests during your stay, and contribute to the lodge community life.  Respect and care for the lodge property and equipment, and for other guests’ rights to proper rest and sleep.
11) Smoking is not permitted and no alcohol or illegal drugs are to be brought onto the property.
12) Pets are not permitted at the lodge or anywhere in the National Park – this is a NPWS requirement.

Aims and Objectives of Southern Cross Alpine Lodge

(based on Clause 3A of the Company’s Memorandum of Association)
** To encourage the enjoyment of God’s good things through activities that the high country affords, such as bushwalking and cycling, along with the challenges of skiing & snowboarding.
** To provide a venue & social environment within which we can experience a happy, caring relationship with others within the lodge, & where the Holy Spirit may use us to be a blessing to one another.
** To provide stimulus & encouragement for personal growth in Christian discipleship, by encouraging all our members and guests to use a clear Bible–based, systematic teaching program with appropriate discussion.
** To provide facilities & produce an atmosphere, in which people may hear the gospel & be challenged to receive Jesus Christ as their own personal Saviour & Lord.
** To encourage all involved with the lodge to maintain a positive Christian lifestyle on the snow fields, so that others may be attracted to Christ.

Making and Confirming Bookings including Payments

1) Please request booking(s) by completing and submitting BOOKING REQUEST FORM(s).
If you have any booking or other question about Southern Cross please contact us by email or phone.
2) Subject also to our More Detailed Booking Allocation Process and our PBS Entitlements and Priorities, requests are considered in order of receipt.
3) Every effort is made to accommodate your first preference but this is not always possible as our lease is for 25 beds (including staff) – so please ensure that you include alternative preference(s) in the Additional Comments section of your Booking Request(s).  If necessary, a ballot is conducted for equal priority bookings.
4) Rooms are allocated with consideration to the needs of the whole group, including our need to maximise occupancy.  Single room occupancy is usually not available and each family usually needs to share one room.  Actual room allocations cannot be advised ahead of arrival – allocations will be on the noticeboard in the entrance foyer once rooms are ready (usually by 2.00pm).
5) Bookings are not confirmed until paid, and may otherwise lapse.
For further details, refer to the following Booking Payments and Changing or Cancelling sections.

Booking Payments Required to Confirm Bookings

1) A booking offer invoice will be emailed to you when the Booking Coordinator offers you a booking.  Each booking offer invoice includes the due date for full payment, as well as for any deposit payable by an earlier date.  No booking request is confirmed until the invoiced full payment or deposit is received.
2) Payments are by Internet EFT (Electronic Funds Transfer) or over the counter at Westpac – full details of how
to pay are included in your invoice.  Due to the extra costs involved, we cannot accept credit card payments.
3) A further confirmation invoice/receipt is usually emailed to you once payment has been received.  Please check
with our booking coordinator if you do not receive this booking confirmation, or if you have any questions
.
Except for short notice bookings, no other form of communication is recognised as booking confirmation.
4) Bookings may lapse if payments are not made by the dates advised in booking invoices,
and the beds may be offered to someone else.

Changing or Cancelling a Booking

A $75 administration fee applies to all cancellations or booking date changes.  In addition, if less than 2 months’ notice is given,
and the bed(s) are not rebooked, all fees (less than 1 months’ notice) or 50% of fees (between 1 and 2 months’ notice) are forfeited.
Please consider effecting Travel Insurance including Cancellation Insurance – various insurers may be located via the Internet.
Notwithstanding these booking Change/Cancellation conditions, Southern Cross is sympathetic with cancellations due to COVID-19 issues.

More Detailed Snow Season Booking Allocation Process

Member bookings for up to 24 June inclusive do not affect member priority and member rate booking entitlements for 26 June onwards and see PBS Member rates, Non–Member Guest rates, Friends Using PBS rates and Vacancies.

DUE TO COVID-19, these Booking Allocation Processes are subject to change at short notice.  Whilst we currently plan to run 2021 at near full capacity, bookings between 26 June and 23 September are only available for 6 nights arriving Saturday departing Friday, with Friday afternoon / Saturday morning being a "guest free period" to allow for a complete clean between groups.

Due to these restrictions 2021 winter/spring snow season booking requests are considered in order of receipt subject to the following :
1) Requests received before 11.59pm 12 February AEDT were treated as though received at 11.59pm 12 February AEDT.
2.1) June Long Weekend bookings must include at least 3 nights within Friday 11 to Monday 14 June inclusive.
2.2) The rest of June till Thursday 24 June inclusive bookings must be a minimum of 3 nights.
2.3) For Saturday 26 June to Thursday 23 September inclusive, only 6 night bookings arriving Saturdays are available.
2.4) For Saturday 25 to Thursday 30 September inclusive, bookings must be a minimum of 3 nights.
2.5) October Long Weekend bookings must include at least 3 nights within Friday 01 to Monday 04 October inclusive.
3) Subject to satisfying the above booking period criteria, certain 2020 booking requests which were deferred to 2021 were allocated first, then PBS (Preferential Booking System) Member requests and then Non–Member requests.
Click here for detailed PBS Entitlements & Priorities.
4) Unless fully covered by PBS entitlements, group booking requests (eg for 17 or more people) would usually only be available in Low and Value periods.  In some circumstances our directors may accept and confirm group booking(s) earlier than 12 February.

Preferential Booking System (PBS) Entitlements and Priorities

Subject to the above Booking Allocation Process including minimum booking periods and notes further below :
A) Certain 2020 booking requests which were deferred to 2021 were allocated first
B) In terms of the formal PBS Rules and our Directors’ Policy, remaining booking requests are allocated in the following order :
1) Class 1 PBS Rules (rules 3.2.1 & 3.2.2) initial entitlements
2) Class 2 PBS Rules (rule 4.2) initial entitlements
3) Class 1 additional allocations
4) Class 1 further additional allocations
5) Class 2 further additional allocations
6) “Friends Using PBS Entitlements” allocations
7) Non–Member request allocations
Note that :
i) PBS participant booking entitlements are suspended whilst any membership fees or levies are outstanding.
ii) A PBS participant's entitlements per (1), (2) & (3) above can be used by his/her spouse, and/or by his/her immediate children.
iii) Class 1 & Class 2 initial entitlements per (1) & (2) above are 14 PBS Member Participant rate bed nights per PBS participation for the participant and accompanying family & friends.  So, for example, a couple who hold 2 PBS participations between them could book either 1 person for 28 nights, 2 persons for 14 nights or 4 persons for 7 nights.
    A family which has two Class 1 or three Class 2 PBS participations has a minimum of 7 Member rate nights entitlements in respect of each parent and each of their immediate children aged up to age 18.
    If a family has just one Class 1 PBS participation, then the two parents may book 7 Member rate nights each, but their children to age 18 rank with Class 2 participants & are charged full Non–Member Guest rates.
iv) Class 1 additional allocations per (3) above are a further 14 Member rate bed nights per PBS participation, or (for a family with two Class 1 participations) 7 Member rate nights in respect of each parent and each of their immediate children aged up to age 18.  There is no corresponding Class 2 additional allocation.
v) Class 1 & Class 2 further additional allocations per (4) & (5) above are one person, including the PBS participant or his/her spouse and/or his/her immediate children, per PBS participation per night at Member rates for the length of the booking, with any additional persons at full Non–Member Guest rates.
vi) PBS participants who have not used all their PBS initial entitlements may nominate friends to use their initial 14 nights
per PBS participation entitlements (unaccompanied by the participant) at Friends Using PBS Entitlements rates.

Click here to open a Southern Cross Alpine Lodge BOOKING REQUEST FORM.