Southern Cross Alpine Lodge

SCAL Booking Procedures and Booking Conditions

Key Booking Dates

Now  Southern Cross bookings for the whole 2019 snow season are being allocated now
Now  Early Bird Discounted June LWE Peak Music Festival tickets available for a limited time
Now  Epic Australia Season Pass Lift Tickets available ONLY TILL 10 JUNE
18 February 2019  Booking Opening Date                  29 March 2019  up to 15% Super Early Bird Discount Date
25 February 2019  Initial Booking Offers Date   31 May 2019  up to 11% Early Bird Discount Date
By requesting & subsequently confirming Southern Cross bookings, members & guests acknowledge they have read & agree to our Terms of Booking Agreement & to all other conditions set out on our website in particular :
  Aims & Objectives of Southern Cross Alpine Lodge   Making & Confirming a Booking including Initial Payment
  Cancelling or Changing a Booking Final Payment
  More Detailed Booking Allocation Process Preferential Booking System (PBS) Entitlements & Priorities
  Getting to Smiggin Holes & Southern Cross Further Information For Snow Season Guests

Terms of Booking Agreement

By booking at Southern Cross, members and guests Acknowledge & Agree to the following :
1) Southern Cross’s Aims and Objectives as set out below.
2) As set out below in more detail, booking requests cannot be confirmed until the invoiced deposit or full payment is received, cancellation and booking change fees (including forfeiture of up to all fees paid) apply, and bookings may lapse if final payment is not made by one month prior to booking commencement.
3) Southern Cross provides husband/wife married couple, family, and shared male & shared female accommodation, with share bathroom facilities.  Single room occupancy is usually not available.
4) Southern Cross staff and directors cannot provide supervision of children.  Children under age 18 must be booked with and under the control & supervision of a parent or another adult, with children under age 12 always being directly supervised by a parent or another adult.
5) Arrive at and leave the lodge at the times agreed with the Booking Coordinator and lodge staff, and to let our staff know of any change in expected arrival time – especially if arriving late for the evening meal on the first day.
6) Advise our Booking Coordinator of any dietary requests for each guest, including whether these are
medically diagnosed restrictions, and re–confirm these with our staff on (02) 6457 5252 ahead of your stay.
NOTE THAT Southern Cross may not be able to meet all dietary requests.
7) Act cooperatively with our staff and other guests during your stay, and endeavour to contribute to the lodge community life.  Respect and care for the lodge property and equipment, and for other guests’ rights to proper rest and sleep.
8) Smoking is not permitted and no alcohol or illegal drugs are to be brought onto the property.
9) Pets are not permitted at the lodge or anywhere in the National Park.

Aims and Objectives of Southern Cross Alpine Lodge

(based on Clause 3A of the Company’s Memorandum of Association)
** To encourage the enjoyment of God’s good things through activities that the high country affords, such as bushwalking and cycling, along with the challenges of skiing & snowboarding.
** To provide a venue & social environment within which we can experience a happy, caring relationship with others within the lodge, & where the Holy Spirit may use us to be a blessing to one another.
** To provide stimulus & encouragement for personal growth in Christian discipleship, by encouraging all our members and guests to use a clear Bible–based, systematic teaching program with appropriate discussion.
** To provide facilities & produce an atmosphere, in which people may hear the gospel & be challenged to receive Jesus Christ as their own personal Saviour & Lord.
** To encourage all involved with the lodge to maintain a positive Christian lifestyle on the snow fields,
so that others may be attracted to Christ.

Making and Confirming a Booking including Initial Payment

1) Please request booking(s) by completing and submitting a BOOKING REQUEST FORM.
If you have any booking or other question about Southern Cross please contact us by email, phone or post.
2) Subject also to our More Detailed Booking Allocation Process and our PBS Entitlements and Priorities,
requests are considered in order of receipt.
3) Bookings cannot be confirmed until your invoiced deposit or full payment is received.  You may pay by Internet EFT (Electronic Funds Transfer – we shall advise you how to pay by EFT after your booking request is received) or by cheque.  IF YOUR DEPOSIT IS NOT RECEIVED WITHIN 3 BUSINESS DAYS of you being offered a booking, then your booking may lapse and the beds offered to someone else.
4) Every effort is made to accommodate your first preference but this is not always possible as our lease is for 25 beds (including staff) – so please ensure that you include alternative preferences.  If necessary, a ballot is conducted for equal priority bookings.
5) Rooms are allocated prior to your arrival at Southern Cross with consideration to the needs of the total group.  We do try to meet guest & family requests.  However, in order to maximise occupancy, single room occupancy is usually not available & there may be occasions where we are unable to meet all requests.  Exact room allocation confirmation is not available ahead of arrival, and our staff will advise you of your room on arrival.
6) A confirmation email or letter will be sent to you once the Booking Coordinator can confirm your booking.
Except for short notice bookings, no other form of communication is recognised as confirmation of a booking.

Cancelling or Changing a Booking

A $75 administration fee applies to all cancellations or booking date changes.  In addition, if less than 2 months’ notice is given, and the bed(s) are not rebooked, all fees (less than 1 months’ notice) or 50% of fees (between 1 and 2 months’ notice) are forfeited.  Please consider effecting Travel Insurance including Cancellation Insurance – various insurers may be located via the Internet.

Final Payment

Your final payment is due one month prior to booking commencement OR at such other date advised when invoiced, otherwise your booking may lapse.

More Detailed Snow Season Booking Allocation Process

1) Click here for PBS Member rates, Non–Member Guest rates and Friends Using PBS rates including up to 7% Total Rate Discount for certain multi–night snow season bookings.  Subject to the following, bookings for the 2019 winter/spring snow season are considered in order of receipt.
2) Member bookings for up to 28 June do not affect member priority and member rate booking entitlements for 29 June onwards.
Booking Requests for up to Friday 28 June inclusive are considered in order of receipt from 21 December 2018.
Note that June LWE Peak Music Festival Early Bird discount tickets are available for a limited time.
Other requests are considered in order of receipt from 18 February 2019 (pre 18 Feb treated as 18 Feb).
3) Until 29 March 2019, we gave priority to and generally only processed booking requests that included at least :
   The 3 nights Friday 7 to Sunday 9 June inclusive (long weekend),
   Any 3 consecutive nights during Monday 10 to Friday 28 June inclusive,
   6 nights Sunday to Friday (preferably 7 nights Saturday to Friday) inclusive during 29 June to 13 September, or
   4 nights Monday to Thursday inclusive during 16 September to 3 October,
   The 2 nights Saturday 5 & Sunday 6 October (long weekend).
   Other part week requests were considered where we could match them back to back and so fill a week.
Requests for other periods were wait-listed for consideration after 29 March 2019.
4) After 29 March 2019, subject to remaining vacancies, requests wait-listed per (3) above are considered in the order of their receipt from 18 February 2019.
   June LWE must still include 3 nights and October LWE 2 nights,
   Mid-week July onwards bookings generally must still include at least the 4 nights Monday to Thursday inclusive,
   There is some flexibility on start and end dates for weekend bookings,
Other requests may be further wait-listed.
5) Subject to satisfying the above minimum booking period criteria, PBS (Preferential Booking System) Member
entitlement booking requests are allocated before Non–Member requests.  Click here for PBS Entitlements & Priorities.
6) Unless fully covered by PBS entitlements, group booking requests (eg for 17 or more people) would usually only be available in Low and Value periods.  In some circumstances our directors may accept and confirm group booking(s) earlier than 18 February.

Preferential Booking System (PBS) Entitlements and Priorities

Subject to the above Booking Allocation Process including minimum booking periods and notes further below,
in terms of the formal PBS Rules and our Directors’ Policy, booking requests are allocated in the following order :
1) Class 1 PBS Rules (rules 3.2.1 & 3.2.2) initial entitlements
2) Class 2 PBS Rules (rule 4.2) initial entitlements
3) Class 1 additional allocations
4) Class 1 further additional allocations
5) Class 2 further additional allocations
6) “Friends Using PBS Entitlements” allocations
7) Non–Member request allocations
Note that :
i) PBS participant booking entitlements are suspended whilst any membership fees or levies are outstanding.
ii) A PBS participant's entitlements per (1), (2) & (3) above can be used by his/her spouse, and/or by his/her immediate children.
iii) Class 1 & Class 2 initial entitlements per (1) & (2) above are 14 PBS Member Participant rate bed nights per PBS participation for the participant and accompanying family & friends.  So, for example, a couple who hold 2 PBS participations between them could book either 1 person for 28 nights, 2 persons for 14 nights or 4 persons for 7 nights.
    A family which has two Class 1 or three Class 2 PBS participations has a minimum of 7 Member rate nights entitlements in respect of each parent and each of their immediate children aged up to age 18.
    If a family has just one Class 1 PBS participation, then the two parents may book 7 Member rate nights each, but their children to age 18 rank with Class 2 participants & are charged full Non–Member Guest rates.
iv) Class 1 additional allocations per (3) above are a further 14 Member rate bed nights per PBS participation, or (for a family with two Class 1 participations) 7 Member rate nights in respect of each parent and each of their immediate children aged up to age 18.  There is no corresponding Class 2 additional allocation.
v) Class 1 & Class 2 further additional allocations per (4) & (5) above are one person, including the PBS participant or his/her spouse, per PBS participation per night at Member rates for the length of the booking, with any additional persons at full Non–Member Guest rates.
vi) PBS participants who have not used all their PBS initial entitlements may nominate friends to use their initial 14 nights
per PBS participation entitlements (unaccompanied by the participant) at Friends Using PBS Entitlements rates.

Click here to open a Southern Cross Alpine Lodge BOOKING REQUEST FORM.